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avatar for Karen Holtzblatt

Karen Holtzblatt

InContext Design
Founder & CEO
Boston, MA
Karen is the visionary behind InContext’s unique customer-centered design approach, Contextual Design. Karen’s combination of technological and psychological expertise provides the creative framework for driving the development, innovative designs, and design processes.

Karen has pioneered transformative ideas and design approaches throughout her career. Karen is the inventor of Contextual Inquiry—the industry standard for gathering field data to understand how technology impacts the way people work. Most recently, Karen initiated The Cool Project to explore users’ experience of cool products and the rapidly changing role of technology in people’s lives.

Karen co-founded InContext Enterprises in 1992 to use Contextual Design techniques with product teams to deliver market data and design solutions to clients across multiple industries. The books, Contextual Design: Defining Customer Centered Systems, and Rapid Contextual Design, are used by companies and universities all over the world.

Karen is a member of the CHI Academy (awarded to significant contributors in the Computer Human Interaction Association) and in 2010 received CHI’s first Life Time Award for Practice for her impact on the field. Karen holds a doctorate in applied psychology from the University of Toronto.

My Speakers Sessions

Friday, October 2