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Workshop [clear filter]
Thursday, October 1
 

9:00am EDT

Behaviors and the Beautiful Responses: Moving Forward through Facilitation
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Behaviors & the Beautiful Responses: Moving Forward through Facilitation

Do you run workshops around alignment, new strategies and concept generation? This workshop will cover how to improve your ability to lead design conversations through clear and productive facilitation skills and how to empower teams to comfortably lead creative initiatives.

Throughout the workshop, we will be sharing practical stories in the form of lightning talks and guiding participants in hands-on exercises. Each section will cover key components of preparing yourself and your audience and allow participants to craft their own tools/methods for running successful exercises with their own teams.

We will also highlight some of the benefits of sharpening these skills and how they will lead to stronger research, more fortified relationships with your team, stakeholders and the potential to grow your career.

Attendees will learn how to:

  • Prepare and execute different types of workshops in different business environments
  • Be more empathic and successful facilitators
  • Approach and conduct conversations with challenging audience members
  • Use facilitation as a skillset to navigate your career
  • Develop your own internal community and educate your peers and stakeholders

Facilitators will also share victories, pitfalls and tips/tricks to preparing for the worst, navigating difficult personalities, and the ability to take people on an inspiring journey that lead to successful outcomes.

Prerequisite: This workshop is a good fit for attendees who have had some experience participating in or facilitating a workshop before.


Speakers
avatar for Philip Balagtas

Philip Balagtas

Lead Interaction Designer, GE Global Research
Phil has been a Visual & UX Designer since 2001 and has experience designing across a variety of devices and platforms within non-profit, retail, advertising, and enterprise software organizations. He is currently a Lead Designer & Researcher for Digital Solutions within Aviation... Read More →
avatar for Susan Hosking

Susan Hosking

Lead Interaction Designer, GE Software
Susan has been a user experience consultant for more than a decade, both independently and within design agencies such as Macadamian and Hot Studio. She is currently a Lead Interaction Designer for Digital Solutions within Aviation at General Electric, working closely with teams of... Read More →


Thursday October 1, 2015 9:00am - 12:00pm EDT
 Cohon University Center - McKenna/Peter Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

9:00am EDT

Crafting the Discovery Phase: First steps in effective UX projects
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Crafting the Discovery Phase: First Steps in Effective UX projects

Discovery is the portion of the project that incorporates research, analysis, exploration, and planning to align teams around a foundation. This foundation is the bedrock of subsequent design activities. It gives design teams a way to answer questions and validate their ideas. It reminds project participants what’s in scope and out of scope. It constitutes the collective background knowledge informing your specific product. Great discovery phases make for great projects. This workshop will help participants craft the perfect discovery phase.

Take-aways:

  • The essential ingredients for any discovery phase
  • The range of discovery activities and how to choreograph them
  • What deliverables come out of the discovery phase
  • How to incorporate discovery into new projects and projects in-flight.

Speakers
avatar for Dan  Brown

Dan Brown

Co-Founder, Eight Shapes
Dan co-founded EightShapes, a DC-based boutique UX design firm. He’s written 3 design books on teams, communications, and creativity.


Thursday October 1, 2015 9:00am - 12:00pm EDT
 Cohon University Center - Rangos 1 Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

9:00am EDT

Making Your UX Process Effective and Persuasive with Web Analytics
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Making Your UX Process Effective and Persuasive with Web Analytics

Despite the fact that over 80% of websites collect analytics data, it is almost never systematically used to support user experience. In this workshop, we show how to make your UX practice more effective by combining the quantitative power of behavioral web analytics with the qualitative power of traditional UX methodologies.

The full-day workshop will cover theory of combining web analytics and UX practices, practical training on how to use analytics, and a case study describing how analytics was used for a niche ecommerce site during a significant redesign effort.

Attendees at the end of the day will:

  1. Be able to apply a framework for balancing quantitative and qualitative analysis methods.
  2. Have a grasp of several key Google Analytics tools that are most relevant to UX practices.
  3. Learn through examples how web analytics is applied to actual UX projects.

Speakers
avatar for Daniel O'Neil

Daniel O'Neil

Business Analyst, The Understanding Group
Daniel is a pure analyst. His greatest pleasure is teasing out core truths from complex systems, then developing patterns, principles, and metrics that help people manage those systems better. After leaving graduate school, where he studied the evolution of language, Daniel entered... Read More →
avatar for Somesh Rahul

Somesh Rahul

Information Architect, The Understanding Group
Somesh is driven by the principle of “making the complex clear.” Somesh loves coming up with shrewd solutions to complex problems, and his cultural background from India gives him a multifarious perspective on challenges. Somesh has a bachelor’s degree in Computer Science, a... Read More →


Thursday October 1, 2015 9:00am - 5:00pm EDT
 Cohon University Center - Wright Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

9:00am EDT

Prototyping iOS Apps – from Sketching to xCode
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Prototyping iOS Apps — from Sketching to xCode

How do we pick ideas and features to build in our Apps?  It is a little bit like the game we may have played in Kindergarten, “Duck, Duck, Goose,” where we are waiting for the someone to pick our idea and then we chase them around.

The problem is we need to get an idea in front of our potential users, stake holders, or business owners as soon as possible, and hopefully before we spend loads of time on an minimum viable product(MVP).

Prototyping allows us to test ideas quickly and determine whether they work or not, before even deciding to code.  In this workshop, we will explore ways to test our ideas on paper before turning to any software tools. Once our ideas begin to take shape, then we will use Apple’s Keynote software to test basic screens and even UI animations.  Last, we will use Apple’s Xcode software to create interactive Storyboards that can be used on an iOS device to allow a user to test our ideas.

Topics Covered:

  • Sketching ideas on paper (no prior drawing experience required)
  • Intro to using Apple’s Keynote software for Prototyping
  • Intro to Xcode interface
  • Intro to Storyboarding using Xcode
  • Intro to screen transitions & animation in Swift/Xcode

No prior knowledge is expected of sketching, Keynote, or Xcode.  Bring some spare paper and pens to sketch with and a Mac loaded with the latest version of Xcode and Keynote, if you would like to follow along.  Lesson files will be provided.


Speakers
avatar for Andy McNally

Andy McNally

Senior UX/UI Design Consultant, Hilton Worldwide
Andy has worked for many companies over the years both as an employee and a consultant, including Cardinal Health, FedEx, AutoZone, Fujitsu, Pfizer, the United States Air Force, G.E. Medical Systems, and Hilton Hotels. His strong design sense, imagination, and user centered design... Read More →



Thursday October 1, 2015 9:00am - 5:00pm EDT
 Cohon University Center - Rangos 2 Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

9:00am EDT

Social Tools for Change Leaders
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Social Tools for Change Leaders

This workshop is based on our experience working with people in many kinds of companies, organizations and communities who are not only trying to improve results, but the culture and conversations from which those results are born.

Most often, attempts to change an organization’s structure or process succeed only to the extent that they take root in the way people relate to one another and to the larger purpose that brings them together. Therefore, if you are working for change at any level, you face the challenges of working with groups of people.

In this one-day workshop, you will experience three methods or tools that can help move a group from debate to dialog, from repeating patterns to creating something new.

You are invited to step away for a day of working and learning with a wonderfully diverse group of people. The workshop will mix Midwest UX attendees – design professionals from all over the region – with people from the Pittsburgh area who work for change in companies, organizations, schools, neighborhoods, schools, and larger systems. We are planning activities so you not only learn from the material we offer, but from the experience of learning as a group.

Through activities and discussion, you will learn a mix of tools for different aspects of facilitated group work. These include:

  • World Cafe: a way for the whole group to listen to its collective thoughts on a key question
  • Art-based methods, great for getting at those difficult-to-articulate topics like shared motivation and collective purpose
  • Theater-based methods for understanding and shifting difficult group dynamics

Prerequisites: Please wear comfortable clothes and bring a notebook!


Speakers
avatar for Hannah du Plessis

Hannah du Plessis

Principal, Fit Associates LLC
Hannah du Plessis is a principal of Fit Associates LLC, a firm focused on equipping teams and organizations to create better futures for themselves. Hannah’s belief in human potential, tempered by the raw reality of growing up in violent, segregated South Africa, fuels her desire... Read More →
avatar for Marc Rettig

Marc Rettig

Principal, Fit Associates LLC
Marc is a principal of Fit Associates, where he works with his colleagues to equip people with tools, methods and practices to transform their world. Through his writing and teaching (at Carnegie Mellon School of Design and the School of Visual Arts), he is working to advance the... Read More →


Thursday October 1, 2015 9:00am - 5:00pm EDT
 Cohon University Center - Connan Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

9:00am EDT

The Modeled Organization
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: The Modeled Organization

“There are three Things extremely hard, Steel, a Diamond, and to know one’s self.” — Benjamin Franklin

Most digital products today exist as a mesh of people, ideas, and connected devices. As technology becomes ever more ubiquitous and shapeless, understanding the purpose, vision, and core activities of our organizations is more important than ever.

A good model can help us articulate and share our understanding by creating an unambiguous snapshot of the “isness” of an organization. These models can serve as a foundational tool to craft better products, brands, and content strategies.

Workshop participants will learn to create such a model in the form of a rigid concept map. Rigid concept maps are a type of diagram made of connected nouns and verbs — little “propositions” of knowledge. These propositions combine to tell a larger story about our organizations and activities by visually describing complex systems with clear language. Concept maps help us represent domain expertise and are a great way to coordinate knowledge between stakeholders, subject matter experts, and designers.

You will learn a five-step process for creating rigid concept maps alone or with a team, as well as important constraints to maximize clarity and discovery. Next, you’ll be guided through a series of activities to develop and refine your maps. Finally, we’ll practice using our maps to tell a story and coordinate understanding with our team.

All workshop activities are done with analog tools including sticky notes, markers, and poster paper. However, the process translates extremely well to digital forms. The beauty of this modeling technique is in its simplicity and adaptability — participants might choose to add a lightweight version of the technique to their own personal process, or bring the process back to serve as the foundation of a new project.

Takeaways:

  • A five-step process for building rigid concept maps
  • How to use concept maps to model our organizations and gain agreement and clarity within a team
  • A clear understanding of what, specifically, a rigid concept map is and how it differs from other popular mapping techniques
  • A process for using modeling as a collaborative tool in a team environment
  • Specific tool recommendations, including software programs, for building concept maps, and “quickstart” tips for mastering them quickly

Prerequisite: The presenter would prefer that you bring note-taking devices with a small footprint (notebooks, tablets) over laptops if possible.


Speakers
avatar for Scott Kubie

Scott Kubie

Senior Content Strategist, Brain Traffic
Scott Kubie is a Senior Content Strategist at Brain Traffic, a content strategy consultancy in Minneapolis, Minnesota. People turn to Scott when they need to make sense of complexity and decide what to do next. As a regular speaker at web and UX conferences, Scott delivers engaging and practical sessions on clarity, creativity, collabora... Read More →


Thursday October 1, 2015 9:00am - 5:00pm EDT
 Cohon University Center - Rangos 3 Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

2:00pm EDT

Designing Future-Friendly Content
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: Designing Future-Friendly Content

Your boss just told you: we absolutely need to be on the Apple Watch. You’ve heard this before. Last year it was ‘responsive.’ Before that, ‘an app.’ What’s next?

Normally you’d start sketching interfaces. Dummy boxes and lorem ipsum. Offer wireframe sacrifices to the gods of development. Your designs are cool but secretly you know: whether on wearable, mobile, desktop, or Vidichron 2000, *content* is still king. If you could only design the content before the interface, users could explore their favorite subject any way they want – a wibby-wobbly journey across time and space and devices.

Ask us how. How to restructure, reuse, and remix content, making it easier to find, explore, and share. How to involve stakeholders early, and avoid that 11th hour dump-truck of PDFs screwing up your beautiful design.

Design and development, meet information architecture and content strategy. This is an introduction to content modeling and planning. Working with your people and your content management system to bring fascinating journeys to every device.

We’re hands-on. You’ll map out a subject domain, atomize content, and draft a plan to take it to the CMS. We’ll show you how they do it at the BBC and non-profit orgs, and give you tools and secrets to take home. (Our biggest secret: start with content, not interfaces)

Whether you’re waterfall, Agile, Lean UX, or some new religion, take our repeatable process for content collaboration, research, and structuring. Your boss will feel smarter, and your content will be ready for the next digital doodad.

This workshop is for anyone working with content. This means you.

Let’s learn!

  • Why you need structured content in a multi-device world
  • Researching a subject domain with a content model
  • Content strategy with content models
  • Making a future-friendly content management system
  • Engaging stakeholders and developers

Speakers
avatar for Mike Atherton

Mike Atherton

UX Strategy
Mike Atherton is a veteran Information Architect and UX coach. For over 20 years he has helped teams large and small deliver better-structured, more engaging digital products and services. He has worked at large and small creative agencies, as an in-house lead at the BBC and Huddle... Read More →
avatar for Carrie Hane Dennison

Carrie Hane Dennison

Content & Digital Strategy
Carrie Hane Dennison has spent over 15 years working with web and content strategy, usability, and digital transformation and helping teams and organizations create processes that stick. With a combination of in-house and consulting experience, her approach to content management and... Read More →


Thursday October 1, 2015 2:00pm - 5:00pm EDT
 Cohon University Center - McKenna/Peter Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213

2:00pm EDT

That’s a Great Bad Idea! (Contrarian Design)
Limited Capacity seats available
Workshops are not included in conference admission. Please purchase a workshop ticket to attend.

Workshop: That's a Great Bad Idea! (Contrarian Design)

When brainstorming concepts or asking users for feedback during research sessions, we as UX professionals have one primary goal – to make the best product and user experience possible. So why on Earth should we intentionally try to come up with “bad ideas”?

Bad ideas can allow us to see design problems in new and interesting ways to help us as designers get out of design ruts, foster creativity, and develops rich insights on taboo research topics. By looking at our designs from a new angle we can critically examine current UX standards, dive deeper into understanding user pain points, and step outside our normal design-thinking process.

By attending this workshop you’ll be able to:

  • Explain why coming up with bad ideas is actually SUPER useful
  • New ways to critically examine your designs
  • How to use Contrarian Design as a brainstorming and concept generation technique
  • How to use Contrarian Design as a user research method
  • Hands-on practice for using this method

Speakers
avatar for Katie Quehl

Katie Quehl

Senior User Experience Consultant, Ingage Partners
Katie Quehl is a Senior User Experience Consultant at Ingage Partners. She holds a Bachelors of Informatics, a Masters of Science in Human-Computer Interaction Design, and is currently a Ph.D. candidate in Human-Computer Interaction at Indiana University.Katie’s doctoral studies... Read More →


Thursday October 1, 2015 2:00pm - 5:00pm EDT
 Cohon University Center - Rangos 1 Carnegie Mellon University, 5000 Forbes Ave Pittsburgh, PA 15213